Last Updated: September 7, 2022
At 1Senior2Another (“SEN”) our mission is to improve people’s lives with the world’s best education, providing a platform to help you get from point A to point B. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how SEN does that and how to exercise the choices and rights you have in your information.
This policy applies to all SEN users, including Clients and Providers (including Provider applicants), and to all SEN platforms and services, including our apps, websites, features, and other services (collectively, the “SEN Platform”). Please remember that your use of the SEN Platform is also subject to our Terms of Service.
When you use the SEN Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
Account Registration. When you create an account with SEN, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Client profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
Provider Information. If you apply to be a Provider, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), Provider’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a Provider, including information to confirm your identity (like a photo).
Ratings and Feedback. When you rate and provide feedback about Clients or Providers, we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
Location Information. The SEN Platform collects location information (including GPS and WiFi data) differently depending on your SEN app settings and device permissions as well as whether you are using the platform as a Client or Provider:
Usage Information. We collect information about your use of the SEN Platform, including experience information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the SEN Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access the SEN Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Provider, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
Communications Between Clients and Providers. We work with a third party to facilitate phone calls and text messages between Clients and Providers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the SEN Platform, but we will always let you know we are about to do so before the call begins.
Address Book Contacts. You may set your device permissions to grant SEN access to your contact lists and direct SEN to access your contact list, for example to help you refer friends to SEN. If you do this, we will access and store the names and contact information of the people in your address book.
Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the SEN Platform and interact with SEN advertisements, to make your SEN experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the SEN Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the SEN Platform.
Third-Party Services. Third-party services provide us with information needed for core aspects of the SEN Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your SEN experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:
Enterprise Programs. If you use SEN through your employer or other organization that participates in one of our SEN Business enterprise programs, we will collect information about you from those parties, such as your name and contact information.
Concierge Service. Sometimes another business or entity may order you a SEN experience. If an organization has ordered an experience for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your experience.
Referral Programs. Friends help friends use the SEN Platform. If someone refers you to SEN, we will collect information about you from that referral including your name and contact information.
Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.
We use your personal information to:
Providing the SEN Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
Maintaining the Security and Safety of the SEN Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:
Building and Maintaining the SEN Community. SEN works to be a positive part of the community. We use your personal information to:
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
Improving the SEN Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
We do not sell your personal information. To make the SEN Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
Clients and Providers.
Client information shared with Provider: Upon receiving a experience request, we share with the Provider the Client’s pickup location, name, profile photo, rating, Client statistics (like approximate number of experiences and years as a Client), and information the Client includes in their Client profile (like preferred pronouns). Upon pickup and during the experience, we share with the Provider the Client’s destination and any additional stops the Client inputs into the SEN app. Once the experience is finished, we also eventually share the Client’s rating and feedback with the Provider. (We remove the Client’s identity associated with ratings and feedback when we share it with Providers, but a Provider may be able to identify the Client that provided the rating or feedback.)
Provider information shared with Client: Upon a Provider accepting a requested experience, we will share with the Client the Provider’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Provider’s SEN profile, such as information Providers choose to add (like country flag and why you drive) and Provider statistics (like approximate number of experiences and years as a Provider).
Although we help Clients and Providers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Client or Provider, including sharing actual contact information with your consent.
Shared experience Clients. When Clients use a SEN Shared experience, we share each Client’s name and profile picture to ensure safety. Clients may also see each other’s pickup and drop-off locations as part of knowing the route while sharing the experience.
experiences Requested or Paid For by Others. Some experiences you take may be requested or paid for by others. If you take one of those experiences using your SEN Business Profile account, a code or coupon, a subsidized program (e.g., transit or government), or a corporate credit card linked to another account, or another user otherwise requests or pays for a experience for you, we may share some or all of your experience details with that other party, including the date, time, charge, rating given, region of trip, and pick up and drop off location of your experience.
Referral Programs. If you refer someone to the SEN Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the SEN Platform with that user. For example, a referral source may receive a bonus when you join the SEN Platform or complete a certain number of experiences and would receive such information.
Depending on whether you’re a Client or a Provider, SEN may share the following categories of your personal information for a business purpose (as we have done for the preceding 12 months) to provide you with a variety of the SEN Platform’s features and services:
We disclose those categories of personal information to service providers to fulfill the following business purposes:
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
With your permission or upon your direction, we may disclose your personal information
to interact with a third party or for other purposes.
We retain your information for as long as necessary to provide you and our other users the SEN Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as experiences and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
SEN provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the SEN Platform.
Text Messages. You can opt out of receiving commercial or promotional text messages by texting the word END to 46080 from the mobile device receiving the messages. You may also opt out of receiving all texts from SEN (including transactional or relational messages) by texting the word STOPALL to 46080 from the mobile device receiving the messages. Note that opting out of receiving all texts may impact your use of the SEN Platform. Providers can also opt out of Provider-specific messages by texting STOP in response to a Provider SMS. To re-enable texts you can text START in response to an unsubscribe confirmation SMS.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the SEN Platform (such as receiving a notification that your experience has arrived).
Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact SEN’s ability to provide you with our full range of features and services.
Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the SEN Platform.
Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The SEN Platform does not currently support Do Not Track requests at this time.
Deleting Your Account. If you would like to delete your SEN account, please email legal@villagematchmakers.com. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
The California Consumer Privacy Act provides some California residents with the additional rights listed below.
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
Exercising Your California Privacy Rights. To request access to or deletion of your personal information, or to exercise any other data rights under California law, please contact us using one of the following methods:
Email webform: You may email us at legal@villagematchmakers.com to exercise rights.
To respond to some rights we will need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorized agents can make a request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, and confirmation that you provided the agent permission to submit the request.
Response Timing and Format. We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
SEN is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at legal@villagematchmakers.com.
The SEN Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
We may update this policy from time to time as the SEN Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the SEN Platform or by some other method of communication like email. When you use SEN, you are agreeing to the most recent terms of this policy.
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us at legal@villagematchmakers.com